Frequently asked questions

Short answers to the questions players send us most. If yours is not here, write to us.

Accounts and saving

Do I need an account?: No. The first time you play, POPCHAIN makes a guest account for you, with no name, email or password. Everything works as a guest.
Where is my progress saved?: On your device, and in a cloud save on our servers under your DOPAPLAY account. If you clear your browser data while still a guest, the cloud save is the only copy, so we suggest signing in.
How do I keep playing on another phone or computer?: Open Settings, then Account, and sign in with DOPAPLAY. You can use Google, Apple, LINE or Kakao. Your guest progress moves into that account, and signing in with the same account on the other device brings it back.
Does one account work in other games?: Yes. A DOPAPLAY account is shared by every DOPAPLAY game, each with its own save.

When do ads appear?: Never during a run. A full screen ad can appear between runs, but not in the first three minutes of a session and never more often than once every ninety seconds.
What are the ads with a TV icon?: Those are optional. You choose to watch a short ad to revive a run, double a reward or get free coins. If you close it early there is no reward.
Can I remove ads?: Yes. No Ads removes the ads between runs for good and adds 1,000 coins. The optional TV ads stay, because they are your choice.
What is the Supporter Pack?: It includes No Ads, the ROYAL skin, a supporter badge on your profile, and rewards from the TV buttons without watching an ad. It is our way of saying thank you for keeping the game going.

What can I buy?: Cosmetic skins, coins, No Ads and the Supporter Pack. Coins can also be earned by playing. Nothing sold changes the rules of the puzzle.
How do I pay?: On the web, purchases go through a secure checkout at dopaplay.io, and you need to be signed in so the purchase stays with your account. In the iPhone and Android apps, purchases go through the App Store or Google Play.
I bought something on another device. How do I get it back?: On the web, sign in with the same DOPAPLAY account. In the apps, use RESTORE PURCHASES at the bottom of the shop.
How do refunds work?: App purchases are refunded through Apple or Google under their rules. For web purchases, write to support@dopaplay.io with your player name. The Terms explain what happens to items from a refunded purchase.

What data does POPCHAIN keep?: Your game progress, your generated player name, scores you put on the leaderboard and, if you sign in, the email and account id your sign-in provider shares. The Privacy Policy lists everything, including what our ad partners receive.
How do I delete my data?: Open Settings, then Account, and tap DELETE MY DATA. This removes your progress, scores and account. You can also ask us by email.

What do I need to play?: Any recent phone, tablet or computer with a modern browser such as Chrome, Safari, Edge or Firefox. There is nothing to install. On a phone you can add popchain.io to your home screen to open it like an app.
Does it work offline?: Once loaded, runs keep working if the connection drops. The leaderboard, cloud save and shop wait until you are back online.
Is there an app?: Apps for iPhone and Android are on their way. They use the same DOPAPLAY account, so your progress comes with you.
Who is POPCHAIN for?: Players aged 13 and older. Younger players should play with a parent's permission.